Microsoft Teams SMS Solution

One thing’s for certain: The COVID crisis radically impacted the way businesses and consumers interacted. Whether we were in retail, manufacturing, or medical practice - strict social distancing measures and work-from-home mandates forced abrupt changes to our work habits: Most notably, we had to seek innovative ways to connect with our clients and co-workers.

During that time, we had to rely, as never before, on digital tools that enabled us to collaborate, create and connect – at a distance. A case in point: The spectacular spike in Microsoft Teams usage during the pandemic. Offering unparalleled collaboration features, Microsoft Teams (MS Teams) proved a vital resource for both private and public organizations, struggling to keep trading in those unprecedented times.

But there was another communication hero that came to the fore at this time. And one we’re all familiar with: SMS text messaging.

SMS Drives Results Like No Other Channel

One of the most unexpected shifts in company and consumer behavior during the pandemic was an increased reliance on SMS communication. Yet maybe we shouldn’t be surprised.  

Often dismissed as old technology, SMS achieves results that other channel users can still only dream of: With a 90% open rate, 98% read rate, 95% retention rate, and 90 second response rate, there is no other channel better able to get messages out to everyone fast in a crisis: And to do it so reliably. 

And that’s just for starters.

SMS is the Key Enabler of Touchless Customer Experiences

In the pandemic-era, SMS proved to be a key enabler of touchless customer experiences, such as curbside pickups or carpark waiting rooms.

Quite simply, texting cut through noise. it was easy, fast, and personal. And since almost everyone’s mobile phone can send and receive texts, people were comfortable texting and enjoyed it’s convenience.

But in the wake of COVID, we needed to speed up and simplify our communications. But we could only do this successfully by reducing the number of applications we used for communication.

Which is why, even before COVID-19 came upon us, users of Microsoft Teams demanded the ability to text directly from their UC&C platforms.

And this is where YakChat came in.

Microsoft Teams SMS: The Superhero!

YakChat harnessed the power of SMS with Microsoft Teams and created a superhero! Its Microsoft Teams SMS solAnd it helped organizations large and small to communicate faster and more conveniently while navigating the COVID social-distancing norms. 

Businesses could text their clients, co-workers, and partners from their Microsoft platform using just one number. Plus, they could manage all their contacts and conversations in just one place.

Use MS Teams SMS to Survive and Thrive

If you'd like to benefit from the positive impact of SMS, why not take inspiration from our article, 10 Ways Organizations Use Microsoft Teams SMS to Survive and Thrive. This reveals just some of the ways that organizations currently use YakChat's Microsoft Teams SMS solution.

Ready to find out more?