Kate Lafone

Microsoft just added SMS to Teams. A move that has big ramifications for providers of Operator Connect, Direct Routing, and Managed Services.

Curious how Messaging AI is reshaping messaging? It’s not just about automating responses—it’s about evolving how we connect. No more generic replies. No more delays. Just smarter, more meaningful exchanges that adapt to the pace of your business and the needs of your customers. And this isn’t the future—it’s happening now.

Microsoft has finally added SMS to Teams. It seems like progress—until you hit its limits. We take a look at what’s included and, critically, what’s not.

As the RCS vs. SMS debate intensifies, the key question is whether RCS can overcome its hurdles to dominate messaging.

Rich Communication Services (RCS) is set to be as disruptive a force as the advent of smartphones or social media, transforming the way businesses connect with their customers. Explore the business advantages of Rich Communication Services (RCS) and how it transforms customer engagement with trusted, high-impact messaging.

Discover everything you need about RCS and RBM for customer engagement and next-gen messaging.

Explore whether Phone Service Providers and Resellers should to build their own messaging app or opt for a ready-made solution. Uncover insights in this expert guide.

Learn how YakChat SMS notifications in Microsoft Teams work in the Activity Feed or Teams Chat, and discover which method is best for you.

YakChat’s Infobip integration lets customers connect their Infobip and Peerless numbers to expand voice service with SMS, MMS, and Group Chat.

It can be challenging for voice providers to add SMS to their platform or integrate it with their direct routing offerings. We explore these challenges and outline ways to navigate the complex landscape of messaging.